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The approved returns terms are still to be confirmed. Statutory rights are not affected.
Veltrix / What happened?
The Veltrix guide / returns exchanges
A fit question, an incorrect item and a damaged print need different information. Choose the closest situation above, then include the order reference and a clear description of what you expected and what arrived. Photographs can help explain a visible problem; attach them in your email app and keep the garment and packaging while asking for instructions.
Ask which terms apply to your particular purchase and whether any personalisation affects the process. Production on demand does not, by itself, tell you whether a garment was made to your personal specification. Do not send an item to the registered business address without return instructions. Request the authorised destination and any other information needed before arranging a parcel.
Have a garment, print or order question? Open an email draft, add the details and send it from your own email app.