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How to ask for a cancellation or a change of size, design or address.
Veltrix / Order change request
The Veltrix guide / order changes
Identify the order and the detail that needs changing. For a size change, state the original and requested sizes. For an address change, write the complete corrected address. For artwork, identify the exact text or design version. A clear before-and-after description reduces the chance of a second misunderstanding.
Send the question as soon as you notice the issue and keep the correspondence. Whether a change is possible can depend on production progress and the terms of that order. The composer prepares your message; it does not alter an order. Look for an explicit response confirming what has been agreed before relying on a cancellation, replacement detail or revised delivery plan.
Have a garment, print or order question? Open an email draft, add the details and send it from your own email app.