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Common questions

Short answers, with links to the pages that explain more.

The Veltrix guide / faq

Choose the right next step

Illustrative fold stack study
Illustrative study
01

For a piece you are considering

Begin with the garment, print and placement that interest you. The shop lets you compare illustrative studies and keep a shortlist on this device. The fit, measuring and garment guides help you identify the details you need from a real listing. Send those details together when asking about a design so the conversation starts with a clear reference.

02

For an existing order

Use the order reference and describe whether your question concerns progress, a requested change or something that arrived. The dedicated support pages explain which information helps in each situation. The contact tools create an email draft in your own app; they do not perform a live order lookup or send a message automatically.

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Have a garment, print or order question? Open an email draft, add the details and send it from your own email app.