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How to report a damaged, faulty, incorrect, missing or late order.
Veltrix / Order problem report
The Veltrix guide / order problems
Use the order reference and describe the item, the issue and when you noticed it. For a visible garment or print problem, take clear photographs of the whole piece and the affected area. Include the label or packaging where it helps identify the item. Keep original messages and dispatch information so the sequence is easy to understand.
An enquiry does not need a password, a payment-card number or a copy of an identity document. Explain the outcome you are asking about in ordinary language. This page helps assemble a report, but it does not authorise a refund, replacement or return. Wait for the appropriate instructions before sending goods back or making changes to them.
Have a garment, print or order question? Open an email draft, add the details and send it from your own email app.